Refund policy

At Lemmiku Lugu, we want you and your pet to be truly happy with every purchase. If something isn’t quite right, we’re here to help.

Returns

You have the right to return your order within 14 days of receiving it.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• The product must be in the same condition as received

Please note that for hygiene and safety reasons, we cannot accept returns of:

• Opened food, treats, or supplements
• Used products

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund.

If approved:

• Your refund will be issued to your original payment method
• Processing time may take 5–10 business days, depending on your bank

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

Send us:

• Your order number
• A photo of the item

We will quickly arrange a replacement or refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a trackable shipping service

Contact

For all return and refund requests, please contact us at:
info@lemmikulugu.com